Excellent Customer Service

Out of 10

I have been impressed with Trupanion's fast response when I submit a claim and their Customer Service when I have called with a question. When I submit a claim, I get an emailed confirmation right away. When they are reimbursing me, I get an email with the amount and the check arrives within a week. I did get preauthorization when my dog had knee surgery which helps on processing additional related claims and reimbursement.

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TPLO Surgery
Claim Amount
Over $1000

Australian Cattle Dog

Age of Pet
1 - 8

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