We have many pets, and put off buying pet insurance for years because it seemed so overwhelming. When it came time to make a decision, the people at Embrace were very patient answering all of our questions. We decided to purchase insurance with Embrace, and have been pleased with their customer service. Recently one of our cats had an emergency situation with a blocked urethra and required several nights stay in the ER as well as daytime care at the vets office. At the same time one of other cats hurt his paw. All of our claims were processed efficiently and timely!