My baby girl Lana had an Addisonian Crisis and was hospitalized for two days. A team of amazing veterinarians were able to treat her successfully, and I can’t describe how emotional the experience was….I was nervous about submitting the claim, partly because of the emotional state I was in, but also because I had never had a good experience with insurance companies (only auto insurance at that point). The claims submission process was as simple as uploading the vet’s invoice online. A few days later I received an email stating my reimbursement check was on it’s way. Then another personal email checking up on Lana. They truly care and allow us to focus on our loved ones….