Outstanding Service

Out of 10

On Aug 29 I adopted a cat, Buster, from Northeast Animal Shelter. A week after bringing him home he was being admitted to the Massachusetts Veterinary Referral Hospital with upper respiratory issue/ possible lung issue. While sitting in the hospital waiting for Buster to be examined, I remembered at the time of adoption, NEAS advised we get a month free insurance with Trupanion Pet Insurance.
I called Trupanion, on Aug 06 at around 9pm, and advised my cat was being seen and evaluated for difficulty breathing and I was wondering if this is something they would cover. Brendan, the representative that I was speaking to, was very caring and compassionate and advised he was going to start a pre-approval and I should have an answer by 7am the following morning.

I received a call the first the next morning advising they are working on obtaining an estimate from the hospital and will provide me with an answer shortly. About two hours later, they called back and advised my pre-approval was approved.

Buster remained in the hospital for a few days and was discharged on 09/09/2015 at 7:00pm; with a final diagnosis was feline asthma. The hospital submitted a statement and a claim form for me to Trupanion for reimbursement.

On 09/10/2015 in the afternoon, I received an e-mail from Trupanion advising my claim was approved and a check was mailed out to my address. Buster’s hospital bill was $2670.12 and I was being reimbursed by Trupanion in the amount of $2,003.26.

This was an emotionally and financially stressful situation I was in and I am so incredibly pleased and thankful with Trupanion. Everyone representative I had the pleasure speaking with was friendly, courteous, compassionate & caring. They treated my pet’s illness as though it was one of their own. Their response time was astonishing, they received my claim form and had my reimbursement check mailed out in less than 24 hours.

Did you find this review helpful?
Upper Respiratory Infection
Claim Amount
Over $1000

Domestic Mediumhair

Age of Pet
1 - 8

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