Decent Insurance

Out of 10

I have been dealing with Healthy Paws for around three weeks now trying to get them to cover two vet visits that I recently made with my dog Chase. Although I haven't gotten to the process of getting them to actually pay for a claim, they have done nothing but ask for paperwork over and over again. After giving them every single piece of paper that I have ever been handed by a vet in reference to my dog, they claim that they still need more paperwork. So, while they twiddle their thumbs, we will wait and see what excuse they attempt to use to not pay my claims.

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Claim Amount
$500 - $1000

Border Collie

Age of Pet
1 - 8

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Posted: 01/07/2016

We would like to provide a more detailed response to your review, but we could not find an account in our system with your Pet Insurance Review profile, so we’ll reply to your issues the best we can.

We apologize for the frustration you are encountering in regards to your recent claims and pet’s medical records. It is not a default response to notify a pet parent more than once for medical records. There are times a pet parent has either sent in their pet’s records (or had their veterinarian send them) and unbeknownst to you and your vet, some portion may be missing or it did not transmit correctly if faxed.

As a company, we value our client’s input, good or bad, and we would like to know more about your experience with our team. We take your claims processing concerns very seriously. Please contact us at 1-855-898-8991 and speak to one of our Customer Care Team members to discuss your claims.

The Healthy Paws Team