Very slow with the large payment

4
Out of 10

I filed my claim for a surgery on 8/21/2015 for a surgery from 8/17/15. It is now 9/9/2015 and the claim has not been paid yet. I keep getting excuses. I filed two more continuing follow up claims for the same surgery and they have been paid. These were filed on 8/31 & 9/8. The claim I need the money on was for $1700. The other 2 were for a total of $325. Not happy. I use to refer people here. I was very happy with the service and payment punctuality. I am no longer happy. My rates went way up and payment is taking a very long time for the large ones that matter. Maybe after I get the reimbursement for the first bill I will change my mind.

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Injury/illness

Skin problem

Claim Amount
Over $1000
Breed

Labrador Mix

Age of Pet
1 - 8

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Posted: 10/23/2015
By: Pets Best Cust…

Hi Corey, While most claims are processed in 5 business days or less, some claims do require us to take a closer look at medical records. The turnaround time of 10 business days or more, is not typical and we apologize for the inconvenience. For this particular claim, it was necessary for us to obtain medical records, adding to the delay in processing time. Please let us know if there’s anything we can help you with in the future. Sincerely, Pets Best Customer Care 1-877-738-7237