Trupanion has been providing the most wonderful coverage I could ask for during my Greyhound Buttercups' diagnosis and treatment for thyroid cancer. This has been ongoing since Feb. 2015 and if not for their amazing support, I would have fallen apart. From the first vet bill onward, they have contacted me to be sure that all was going well, they've covered what they promised to cover, and best of all, I am able to receive Buttercup's benefits at the point of care, rather than having to pay up front and submitting for reimbursement!!I expect that not all vet offices have established protocols for submission to Trupanion to determine coverage and allow immediate application to the bill, but my provider does and it is a Godsend when I am emotional because of a my dogs cancer diagnosis.
I have spoken to a representative on multiple occasions and they have sent me wonderful personal email communications, too.
I have had other insurance policies that were good, but this company is GREAT. REALLY.