We have three pets, all of which are insured with Healthy Paws. Whenever we submit a claim, it is always processed quickly and a reimbursement check is sent to us promptly. After learning the hard way and nearly going broke when our cat required an extended hospital stay, I am a huge advocate of pet insurance. It's such an awful experience to have to think of money when your pet needs care. Having Healthy Paws in our corner lets us focus on getting our pets the care they need. Their claim submission process is very easy too - I just upload a copy of the invoice and the vet's summary if I have it. Healthy Paws' customer service is outstanding as well. Whenever I call or email a question, I always get a prompt, courteous response. I even get notes checking up on my pets after they've submitted a claim. Recently, our puppy underwent a rather serious surgery to both forelimbs. We were so upset that he needed the surgery, but so grateful that it was covered by Healthy Paws. Honestly, every time our claims are processed for reimbursement, I literally have to hold back tears of gratitude.