I've worked in the veterinary field for over 12 years, and currently work in an Internal Medicine specialty service. I am amazed at how the insurance industry has changed veterinary medicine. Clients and patients are able to afford medical treatments that prior to insurance they couldn't which often led to euthanasia of a family member. I have told many people over the years to get insurance for their pets, and fortunately I eventually took my own advice.
I originally got pet insurance for my pets because of an HR benefit from a family member. It was another insurance company and I had a horrible experience. It took over 3 months for a claim to be paid, and took a lot of back and forth between the company, the veterinary clinic and myself. During this experience, I spoke to some of the receptionists at the veterinary hospital I work for to see what their opinions were on the best insurance company. They overwhelming told me Trupanion was the easiest, quickest, and best. I decided then to sign up my dog first, until I completed the claim with the other company for my cat's bill.
This was the best decision I could have made. My dog, Luna, has had some issues with skin allergies throughout her life. Other than that, she was pretty healthy dog.
About 1 month after getting Trupanion insurance, I noticed she was lethargic, and didn't want to eat her food. She's a food hound, so I brought her into work right away. She was admitted as soon as I took her in. Her red blood cell level was 16%, normal is over 35%, and she had no platelets. I was shocked that I didn't even realize she was so sick. How did I miss the clues?
It turned out that she has an Auto Immune disease where her body attacks her red blood cells and platelets. She was in the hospital for 5 days, with 2 blood transfusions, and was started on some pretty major medications.
Her initial bill was well over $4000, and that was with my employee discount. We spoke to a rep from Trupanion on the first day that she was in the hospital and they review her medical records and preapproved her within 24 hours of the initial contact! Once the final bill was completed, I submitted my first claim ever with them. I was very skeptical given my ongoing experience with the other insurance company. When the first check came within a week of her being home, I was shocked! Trupanion didn't try to 'weasle' their way out of reimbursement, and covered everything!
It really did take a huge weight off my sh