My female Black Lab has been covered by PetPlan for almost 4 years now, and I have been very pleased with the coverage, the coverage options, and the service and responsiveness when I have needed to use the plan. Most recently, I was helped by Justin Worthington and he was just terrific. He was extremely knowledgeable about the plan, the details of the coverage, and other options for coverage when I inquired. He was courteous, professional, and very patient. I had submitted claims that covered several years, and Justin could not have been more helpful in answering my questions as to the specifics of why some things were covered and others were not. He spent a great deal of time with me on the phone and was truly helpfulness personified for the entire conversation. Although I have not had that many occasions to use PetPlan (thank goodness!), every time I have dealt with them I have been extremely satisfied with their responsiveness and professionalism. I am very happy that my girl is covered by such an excellent company!