Go figure - we leave for a trip to a remote area with absolutely no internet access or cell reception, and our little guy gets bitten at daycare. We get an email from the daycare, they took care of everything on our behalf (love those guys), and in the meantime TruPanion got in there to do their part. By the time we got back to civilization, the claim was completed, little buddy was all good, and the portion to be paid to us was waiting in our mailbox. Quick, efficient, excellent communication, and a huge relief to have a wonderful paper trail when we got home. I can't speak highly enough of how well they handled everything, especially when we were completely unreachable.