PetPlan is excellent, so is their customer service

10
Out of 10

My 4 year old chocolate Labrador Beaux, needed a second hip-replacement. Just like the first time, 14 months ago, he went to the Gulf Coast Veterinary Hospital. The surgery went great, but when he was home he made a misstep and the implant had shifted slightly, and he needed to go back to the hospital for several days. He is going to have another surgery tomorrow to put the implant back in the original position.

This has been an emotional time for me, and knowing from my first experience with PetPlan, 4 years ago and just over a year ago, I know PetPlan does take very good care of their furry clients and owners.

I can't thank my Happiness Manager, Justin enough for all of his help during the last 2 stressful weeks. He has taken an enormous load of my shoulders with all of his help and updates during the entire pre-authorization, and claim process, especially too because of the second surgery Beaux needs.

Having the pet insurance and knowing that they will pay 80 % after my deductible, has made a huge difference financially and emotionally. It allows me to focus only, and give Beaux the best care he needs.

Thank you Justin and PetPlan!!!

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Injury/illness
Second Hip-replacement
Claim Amount
Over $1000
Breed

Labrador Retriever

Age of Pet
1 - 8

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