My pet Maggie was diagnosed in Sept with a Corneal Ulcer. I just received a letter, regarding my claim for this visit, indicating that I did not meet my $200 deductible which I fully expected. What I did not expect, was that my plan renewed on Dec 12 and I will now need to pay another $200 deductible for this same condition as Maggie is still having the same eye issue and I need to return to the Vet with her. There have been other issues where PetPlan has not paid for one reason or another. I think they just like to collect payments from pet owners but they are most reluctant to part with any money to cover illnesses. I work with shelters and pet owners and I go out of my way to NOT recommend PetPlan. To expect another deductible for the same medical issue is unacceptable just due to poor timing on my plan renewal.
Eye problem
Pug
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Regarding paying a second deductible on the same illness. Deductibles are determined on a yearly basis, not illness basis. This is the same as human insurance.
I agree with Roberta. We knew from day one that if our pet was being treated for a chronic condition, the deductible would renew every year. They made that clear from day one and is in the policy. I'm sorry you were caught off guard by it.