I have subscribed with Trupanion since 2011 for all my 3 pets. A few months after I joined, my Yorkie Samson developed a serious illness and the staff at Trupanion were extremely understanding and helpful and supported all treatments required to bring Medicationa ndhim back to health. Now, both my cats are senior citizens, and as such have developed some health issues, which Trupanion is helping with medication/supplements. The new Claim process is quick and efficient. To date, I am very pleased I chose Trupanion over the previous insurer I had. Trupanion tends to make things easier not harder and they are up front about what is covered and what is not. Other companies I dealt with used ambiguous language and you never were sure if you are covered or not. Kudos Trupanion.