My little pug has chronic bladder infections, The e-coli is in her bladder wall unlike a "regular" bladder infection. It does not go away and she is taking Clavaseptin on almost a regular basis. She recently had her elongated palate shortened to allow her to breath easier in the hot weather.
Your responses have always been that day that you received the claim and within a week, I have been reimbursed.
I tell people how pleased I have been with Trupanion, in your response time, and a couple of times when I have called, your staff have been so very courteous and helpful.
Thank you for being their for her and her mommy and daddy.