Hello, we have a f our year old black and white male, who on June 21st of this year had his first seizure. He had 4 seizures in total and with the combined help of our vet and VEC, he is doing much better. Every time we called Trupanion, we had a short wait time and then friendly, compassionate Customer Service Reps, which made it alot easier for us. Winston is doing better and on meds, which Trupanion pays 90% promptly. We are grateful for pet insurance and we would highly recommend Trupanion to anyone who asks!! I have been a Customer Service Rep for 22 years and know how difficult the job is, especially when you are dealing with emotional people. We were always treated with kindness and respect. Kudos to Trupanion!!