Our Lab, Maggie was recently diagnosed with osteosarcoma (bone cancer). Our vet recommended an advanced radiation therapy and even though it was quite expensive, it would give her the best chance for longer life with us. The Healthy Paws team was great in working with us to verify the coverage and even offered to work directly with our vet so we wouldn't incur out of pocket expenses. The team was great, empathetic to us and concerned for our sick girl. Even though Maggie is a senior (11) the coverage has been great, they didn't question anything we've submitted and turned around the approval process for the largest invoice within the same day. The online submission process is great - if they need more info, they contact my vet directly. Made dealing with Maggie's illness so much easier as I didn't have to worry about this aspect of it at all. They sure provide much better service than my human insurance company!