The vet was fine but the wellness plan and all the customer service that went with it was atrocious. When I found out the plan was going to auto renew I called customer service. They put me on hold for 25 min and then was hung up on before getting a person. I then called a different dept only to be told they couldn't help me and I should call the cancellation department at an hour that would be more convenient for them. At this time I still haven't been able to reach someone to cancel the auto renew.