Buyer beware! Another insurance rip off!

1
Out of 10

My dogs have been cared for by the same vet since birth. All the medical records prove neither of them have had any illnesses or pre-existing conditions that would void the "free trial". My vet highly recommended this insurance and sent me a free trial which I activated that day. I never stopped to think it wouldn't be valid for any reason as my vet set it up and who better than my vet to know if there was any medical reason to void coverage? Well, a week after activation my one year old dog unexpectedly took ill. I put in a claim, so happy I had the coverage and it took Trupanion a month (during which time I paid $135 in premiums) to deny coverage because they claim there was a 30 day no claim waiting period...on a 30 day trial?? Yeah that makes sense!!! NOT!!! Another rip off! Buyers beware!!!

Did you find this review helpful?
Injury/illness

Gastritis/vomiting

Claim Amount
Over $1000
Breed

Mixed Breed

Age of Pet
1 - 8

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Posted: 01/07/2016
By: Molly C

Hi Angela,I do see we have since remedy the situation and clarification was provided to us to fix the error. I’m happy we were able to provide coverage for your pet and hope they are doing well. If we can help with anything else or provide more detailed explanation let us know! Please call 855.210.8746.
Thanks,
Molly C.