My baby passed and they denied her cremation cost

Out of 10

How cruel can a pet insurance company be? My baby passed 10/15/15 and these assholes would not even cover a $350 cremation bill! I have never submitted any other expenses other than this and they denied it. Bypass this company folks, they are full of crap and do not care about your pets, its the bottom line as usual!

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Claim Amount
$100 - $500

Miniature Schnauzer

Age of Pet
1 - 8

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Posted: 01/12/2016

Ed, We are so sorry that Bunny passed. It’s always a terribly difficult ordeal to lose a loved one, especially one of our babies. I want to take a moment to clarify as to why the cremation was not covered. Unfortunately, the cancer that Bunny passed away from was a pre-existing condition, and because of that we were not able to cover any costs associated with that condition. I do see that we covered some wellness for your other baby, Lilly. If you would consider giving the plan another chance, we would love the opportunity to earn your business back. Please accept our sincere condolences about Bunny, and call us with any concerns or questions.Sincerely,
Pets Best Customer Care