When we adopted Gabby we made it a goal for her to get a check up twice a year. Back in March, this went off without a hitch, and we received prompt payment out of our wellness benefits, and there were no health concerns.
In October we took Gabby in for her second check up. The vet noted that she needed her teeth cleaned and that she had a growth on her stomach. So, about a week later at the vets suggestion, we took Gabby back to have her teeth cleaned and have the growth removed.
We faxed the receipts and itemized invoices both times. About a week after the first claim, I got a message that the claim was pending because they needed medical records. I messaged Embrace back with the name and number of the only two vet offices Gabby has been seen at as well as how many appoints and when she had them there. A week later I got the same, generic message on the second claim about needed more information. Two weeks after that, both claims were closed due to lack of information. I just think to my self that since February, we're probably paid Embrace around $700, which happened to be about what Gabby's bills totaled too. It leaves me with the feeling that Embrace is a company much like any other, interested solely in profits.