Purchased pet insurance with many misgivings due to hearing several stories of poor service and poor or no payouts. Am I glad that I decided to go ahead and try for myself. Pets Best has been outstanding in taking care of my claim. They sent me emails letting me know the progress of my claim and when I had a question a customer rep called me personally ( and within a few hours of my email) to discuss the problem. My claim was paid in just a few days. I couldn't be more pleased. Excellent company in every area!