Out of 10

Be sure you are clear on the agreement before signing up. My cat died 3 months after the wellness plan monthly payments began & I could not transfer the plan to another pet plus I had to complete a full year of payments. Injections were given out of sight/on my 2nd & last visit I requested that services be rendered in my presence/I wanted to know where injections were given & by whom. Staff spoke so rapidly during follow up calls that I could not understand them or recognize the language they were speaking in/the computer screen in the exam room indicated the length of visit minute by minute/the operation seems to be entirely profit driven.

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prevention plan
Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 08/18/2015

I had my pom with Banfield about the last 4 years. At 14 years of age I had to have her euthanized. Now I find that I must continue to pay 40.95 a month for the next 6 months as it is a "yearly" contract. Or else pay the difference between what I have paid this year and what they have paid.NEVER AGAIN!