Stupendious sustomer service!

Out of 10

In the middle of the night Bailey had not been well and starting vomiting with blood. I rushed him to our vet's office and they immediately starting running diagnostics.

My sweet, Bailey, my little hairy 5 1/2 year old Yorkie in a very short period of time had to undergo two intestinal surgeries due to the discovery of a foreign object along with the discovery of Pancreatitis.

The many times I reached out to PetPlan I was comforted and made to feel as if I was talking to a friend who knew Bailey and me. Caroline Podraza and Melissa DeMedio were extraordinary. They were sympathetic to what I was going through. Followed up on Bailey and assisting with shepherding my claim along for the appropriate approvals.

I have and will always continue to rave about PetPlan and the service you provide. The feeling you provide is one of a mom and pop shop which makes you feel as if you are their only customer -- fantastic feeling when you matter and the person on the other end of the telephone has never met you but they make you feel as if they know you and what you are going through.

I have recommended countless people of which now have a plan with you. Keep it up please!
Thank you from the bottom of my heart!

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Pancreatitis and foreign body discovery
Claim Amount
Over $1000

Yorkshire Terrier

Age of Pet
1 - 8

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