Why is this considered wellness care?

Out of 10

My puppy has an unknown skin condition which makes him bite and scratch himself constantly. The vet is weeding out causes one by one. Initially we tried the prescription shampoo, then when that didn't work we switched to trying advantix every week for a month. You are insisting on calling this wellness care. It's not. I pay almost $80 dollars a month for wellness and accident coverage. Poe is less than 5 months old, and this pet insurance is causing so much aggravation.

Did you find this review helpful?

Skin problem

Claim Amount
$100 - $500

American Eskimo Dog

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.
Posted: 01/03/2017

Hello Lisa, thank you for your question. Under the accident/illness terms and conditions, medications need to be FDA approved to be covered and unfortunately, shampoos don't fit that requirement; however, the good news is that the shampoo was covered under your Wellness Rewards Plan. Flea and tick prevention are also not covered by the accident/illness portion of your plan but again, it was covered under your Wellness Rewards plan. So in total, all of your invoice was covered by the accident/illness coverage or the Wellness Rewards plan. Hope that helps, Laura.