My cat needed surgery for a bladder stone that looked like a star that was tearing him up inside. Knowing that I could count on an insurance to help with costs made me feel as if my baby would be ok.
He was then diagnosed with diabetes and the continuing care he needs is also covered, this brings me peace of mind that i will be able to afford his care and he will be happy and healthy.
I only wish they would cover prescription food and supplements that are required for his care. In this case I don't have a choice as to which food to give him and they can get pricey.
Otherwise, the customer care representatives have always been nice and respectful and caring.