I cannot say enough good things about Trupanion! My wonderful veterinarian gave me a flyer from her office about Trupanion insurance for my precious kitty. At that time my kitty was only 3 years old and very healthy getting good reports from the vet. I came home and laid the flyer down on my desk and it of course got covered with other papers. In March of 2015 I decided to clean my desk and found the flyer. I decided to go ahead and purchase the insurance. It was very affordable and easy to do on line! At the time I was assuming I would not need to use this insurance for another 5 years hopefully...as my kitty was very healthy...however, in June my precious kitty did get sick and we had to rush him to our local kitty Emergency Center. Needless to say we have incurred around 1,000.00 dollars in expenses. I had only had the policy for 3 months and they were amazing, caring, polite, considerate, and professional in dealing with my claim. I faxed my claim and they emailed me the same day. Then they kept me posted with emails on how the claim was coming. Every experience I have had with them has been quick and pleasant. I truly cannot say enough good things about Trupanion. Everytime I go see my vet (which is more often now) I tell her office staff how good Trupanion is and they can feel confident recommending this company. I would have never joined Trupanion had my vet not given me this flyer so I am ever so grateful to her for giving me this valuable information!