Denying claims after years of payments

Out of 10

My Dog has been covered under a PetFirst policy for years and was diagnosed while under coverage (not prior to). He is now going down hill years after this diagnosis and PetFirst has denied claims indicating that his condition was chronic and they wouldn't cover it even though our policy was in force when his condition first developed and has remained in force the entire time.

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Claim Amount
Over $1000

Petit Basset Griffon Vendeen

Age of Pet
Over 8 years

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Posted: 08/17/2015

I am sorry to hear about your dog's condition. Unfortunately, on our older plans, chronic conditions are not covered. Your response is something we had heard echoed from other pet parents, and is why we developed our Lifetime plans, which do cover congenital, hereditary and chronic conditions.

I am sorry we won't be able to cover your pet's current condition. However, I do recommend speaking to one of our customer care reps (866-937-7387)about a Lifetime plan for your pets- it will provide you better coverage for the future and any issues that could pop up as they get older.

I hope your pet is able to find comfort with his chronic condition, and I know he is in good hands with such a responsible pet parent.