Expensive for little benefit

2
Out of 10

The policy is not very impressive, pre-existing conditions, high monthly premium. Their website does NOT disclose the deductible as being PER INCIDENT, have to read the fine print on the contract to see that. Misleading. Speed of claim processing was average. Nothing impressive.

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Injury/illness
Intestinal
Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
1 - 8

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Posted: 08/17/2015
By: PetFirst Pet I…

John,
We appreciate you bringing this to our attention. We do not intend to mislead our policyholders, and in fact, we are trying to be more transparent as a company through our coverage and services.

I will be updating our website to notify pet parents our deductible is a per-incident deductible.

I am sorry you were not pleased with your reimbursement service- we are working on making sure all claims are processed within 30-days of receipt, with 90% of them paid within 14 days.

Hopefully, we can really knock your socks off with your next claim.

Sincerely,

Chelsea