I have a 14 yr. cat. His age has some influence on his health and that requires me to stay on top of his medical condition all times everyday. I had a lot of support form the Trupanion team from the minute I signed with them. They are quick to respond, understanding and are willing to listen. It is great to have that kind of understanding and communication with an insurance company and most of all when it has to do with your furry loved ones.