Henry is my second pet. My first dog, Snowball, came to us around the age of three and I didn't even though pet insurance existed. She was a good dog and she lived a long life, but during her last five years she was very, very sick and had to see several different kind of specialist cardiologist and opthamologists. So, when Henry came along, I signed up with Truepanion. From the first, every representative I have ever spoken to has not only been knowledgeable, very pleasant to deal with. Someone walk me through all the different possibilities available when signing up and choosing a plan. They were patient and answered questions repeatedly. What is really nice is during this process I was able to deal with the same representative rather than each time speak to someone new and explain all over again. Automatic bank deductions make payments easy and stress-free, online filing and great customer service make this a company one I am very happy to deal with. I recently filed a series of claims dating back almost one year which, due to problems at the vets office, were never properly filed with Truepanion. Once again, a friendly and knowledgeable representative (or two) was able to help me figure out what I needed to send in and basically clean up a huge paperwork mess. my claims were paid in a very timely manner – again, direct deposit into my bank account, stress free and easy! This is a fantastic plan and I am so grateful I have it. I highly recommend it and cannot say enough good things about the representatives, the various options available to pet owners and the comprehensive service and quality I have received since the day I signed up.