Very upset customer embrace made a huge error

Out of 10

No not hair with this claim due to embrace made an assumption on what the problem was and didn't conver it. The form clearly stated that it was intestinal not anything to do with increased my dog had major stomach surgery to remove the spleen and also esophagus cancer the obstruction thinking with cancer in the stomach area again and nothing to do with its ongoing issues but embrace Assume that it was so they did not refund the $1095 and then I was told because in Embraces mistake we have to now appeal for now the doctor have to call and back because of embraces error on their part

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Claim Amount
Over $1000

German Shepherd

Age of Pet
Over 8 years

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Posted: 08/17/2015

Patrice, I'm so glad you are going through the appeal process. We can only go with the information we have in your dog's medical history so if there's more information that will clarify the situation, we're very happy to use that and overturn the prior claim decision.