Kudos to Healthy Paws on all fronts! Their app is incredibly easy to setup and use and it was effortless to submit a claim when the time unfortunately came. After submitting the claim, a Healthy Paws rep emailed right back saying they were working on the claim. In a mere few days my claim was processed and a check was sent in the mail with a clear description of what was covered, and how the reimbursement was calculated. Additionally, someone from Healthy Paws even followed up a short while later to ensure that everything was ok with the claims process as well as how our Dog was feeling! Bottom line - from the claim process to inquiries, etc. everything was easy and handled promptly and pleasantly.