My beautiful boy, Charlie, just had his second mast cell tumor removed. This time it was a high grade 2 and Monday he starts treatment- expensive treatment. At this emotional time the last thing I wanted to deal with was paperwork. Charlie's vet sent in the PetPlan pre-authorization papers late and there was a chance I had to delay treatment. How could I? Everyday counts. I called PetPlan and was lucky enough to get Katie Miller on the phone. With a warm and caring voice, she told me exactly what to do and helped expedite the approval. Katie emailed, called and followed through at every step. It is a comfort to know PetPlan (and Katie) understand and truly care about me and my best friend. I have had PetPlan insurance since Charlie was a pup and I am so thankful. We have a rough and scary road ahead of us but knowing PetPlan will help cover the expense is priceless.