I thought after all was said and done with Neekos TPLO surgery I would submit the invoices for all the medications etc. It turned out to be a bit more difficult than I thought it would be but not once did Trupanion make me feel silly or foolish.....even after my Vet mistakenly sent in invoices for a pre existing condition. And it turns out we are still not done with Neekos recovery yet I know Trupanion will be there to help along the way. And for those of you reading this and wondering if I am a real person I AM. And I am telling you even if your animal has a pre existing condition you never know what else could happen. Without Trupanion my 4 year old Husky would not be with me right now. Get pet insurance!