I switched to PetPlan several years ago based on a recommendation from a friend in our Newfoundland Group and I'm very satisfied with that choice. My husband and I rescued our now 6 year old female Landseer Baili(Newfoundland) 5 years ago. She has had two TTA Surgeries (she tore both ACL's) and now we are dealing with cancer (Mast Cell Tumors). PetPlan covered both TTA surgeries which the total cost was near $8000. Baili just had surgery last week in order to remove the Mast Cell Tumor and the lymph node that it had matatisized to. PetPlan has already approved the claim and is in the process of submitting the checks. Justin assisted me over the phone with questions and possesses the most wonderful customer service skills. He told me he would follow up and not only did he email me, he followed my claim and called me. He gave me his extension and told me to call if I had any questions. We were told that Baili needs chemo once she has recovered from her surgery and I was told that it would be covered as it's treatment related to the approved claim. The peace of mind that this gives me and my husband during this devistating time cannot be explained in words. Thank you PetPlan!! I will be forever grateful!