Our pup LEX broke his leg and have to have emergency surgery, which totaled $2800, including the ER visit the night before. Trip anion was amazing to work with! They were available by phone or email whenever I needed them. They answered every question I had without hesitation. They even rushed the claim through due to emergency status. We had our refund within 4 days of Lex's surgery. I recommend truly ion to every pet owner!