On my search for an insurance provider who would be there for me if any unforeseen illness or accident happened to my Chocolate Lab I found TRUPANION. I called the front desk staff at multiple vet hospitals in my area and asked the staff members who check in the patients and process payments and all 3 without a doubt recommended TRUPANION. The customer service and staff are outstanding, kind and patient. The initial paperwork and process took a while due to having to check with our local vets for any pre-existing diagnosis, but once all of our dogs records were in their hands every claim for reimbursements has gone smoothly and quickly. I also like the ability to change your deductible and monthly payments any time you choose to manage your pups needs.