Healthy Paws fulfilled their contract ($1300) with no hassle. First time submitting a claim and still only took a few days. Called after asking the vet to fax history to hp, they had not received it but the rep offered to do something previously unexperienced by me. They took ownership of the scenario and offered to call my get to get that history themselves. It seems like a small thing, but not having to play middle man between an insurance company and a service provider is amazing. Between customer service and straight forward fufillment of terms, I wish my insurance was run by the folk at healthy paws.
We rescued two starved and mistreated huskies as our first dogs because we love black diamond difficult challenges. There is a lot we can control, but there are a few things we cannot. It's nice to be able to offer pets that have had a hard road so far a much higher quality of life, while knowing you have the support needed if things don't go exactly as planned. Thank you healthy paws!