terrible to contact

Out of 10

Have tried for days to get through. Very unresponsive. Long phone waits, no person every comes on! They say they will call you back and never do.

Did you find this review helpful?
Claim Amount
Under $100

Mixed Breed

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.
Posted: 09/08/2015

I agree. I can never get through and being on the west coast is even more difficult with the time difference. I recently tried calling to let them know that one of my dogs passed away. I was in the cue and have to hear back. I am thinking of filing a claim. Its difficult enough to lose a pet but for them to not even care makes me know they could care less about our pets. Its all about the money.