terrible to contact

1
Out of 10

Have tried for days to get through. Very unresponsive. Long phone waits, no person every comes on! They say they will call you back and never do.

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Injury/illness
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
1 - 8

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Posted: 09/08/2015
By: Jessica

I agree. I can never get through and being on the west coast is even more difficult with the time difference. I recently tried calling to let them know that one of my dogs passed away. I was in the cue and have to hear back. I am thinking of filing a claim. Its difficult enough to lose a pet but for them to not even care makes me know they could care less about our pets. Its all about the money.