I cannot speak highly enough of Embrace Pet Insurance...and their staff. We've carried pet insurance on our dogs since 1990. Back then, there was only one pet insurance company...one did not have a choice. We do now!
Our dogs issues have included pancreatitis, estrogen toxicity, embedded foxtail, cysts, and canine alopecia. Have one scheduled for dental work (broken tooth) and lump removal next month.
As soon as they receive the claim, they notify me and it's easy to check on the claim process. Once our deductible was met (which didn't take long) - the reimbursement check from Embrace doesn't take more than a couple of weeks. Timely and courteous service.