My rottwieller, Franni, collapsed suddenly on Friday, June 26, 2015. My regular vet was closed as it was evening and we had to take her to an emergency hospital. Since it was an emergency and we did not know the vet we had to put a large deposit before they would treat her. Everything possible was done for her but she passed away early Saturday morning. When I called Pets Best they were so kind and talked me thru the claim process and called me several times to let me know everything was being processed.the claim was settled today, July 9,2015 Sara was an angel, she was kind and compassionate and I will use Pets Best when we rescue another Dottie.