run from this company!

Out of 10

We have been completely honest with this company but they have turned down every claim even the vet office appointments ( no surgery or anything expensive was submitted) NO previous health issues were submitted yet still no reimbursement!!! We were charged every month for the premium amount instead of every quarter and have not gotten a refund or a call. They use very friendly staff to get you to sign up then turn down every claim that is legitimate.I am going to call the BBB.

Did you find this review helpful?
Claim Amount
$100 - $500

Mixed Breed

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 01/12/2016

Karen, thank you for your business. We strive to provide excellent coverage and customer service to our customers. In order to make sure that we provide you that same customer service I tried to find your policy, however I could not find one for you. It sounds like you may be submitting claims for wellness care, and if you don’t have the wellness endorsement added we wouldn’t be able to cover those types of claims. I would highly encourage you to contact customer care. We would be more than happy to explain your coverage and, if desired, help put you in a plan that would better suit your needs.
Pets Best Customer Care