Good...At First

Out of 10

I have been with this company for over 7 years now - ever since I got my dog. At first they seem very reasonable. They process claims quickly and the prices are budget-friendly. At first. BUT, after about the fifth year they began to raise their rates dramatically. They say it has to do with industry standards, age of the pet, location etc. They offer higher deductibles to try to compensate, but they do not offer any sort of loyalty pricing for customers with them for any length of time. If you do choose this company for your pet ins. needs be prepared to get HAMMERED after the first few years. They get you comfortable with them and then its all bets are off. Feels a lot like bait and switch. Would not recommend.

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Claim Amount
Under $100

Mixed Breed

Age of Pet
1 - 8

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Posted: 08/24/2015

So the same thing is happening to you. I have been doing a lot of research on pet insurance. Pets Best has had at least three underwriters. All the HIGH premium increases happened after this last new underwriter. I learned a lesson. Find a stable company with the same underwriter, otherwise anyone can come in and change all the rules. I was told the same thing and my premiums went up over 100% Yes, it more than doubled! I never recommend them anymore.

Posted: 08/27/2015

Thank you for bringing your concern to our attention. As our pets age, they become prone to more serious and expensive conditions, because of this we periodically need to raise the rate to compensate. Additionally, price increases occur because the market is changing, meaning veterinary care is getting better and more expensive. We feel we offer an excellent and competitively priced product. If you would be willing to provide your policy number we can look at your policy and some different options that may be available to you. We do appreciate your business, and hope you will give us the opportunity to fit your pets into a more budget friendly plan. Sincerely, Pets Best Customer Care 1-877-738-7237.

Posted: 12/28/2015

You are so correct. Same thing happened to me