they are getting better

Out of 10

I had this insurance since 2004 with my lab at 8 weeks old and p[laced a 2nd lab 1 year later. I agree they were very slow at paying up through the beginning of this year as I also submitted a claim in Jan 2015 and did not get reimbursed until mid march. However, my recent claims that ranged from $45. to $9600. in april and may 2015 are being paid not far from 30-45 days out of submission. I did send the claims via e-mail. If you call, stay in queue, and not have them call you back - that takes several days. Most of the service reps are pleasant. My rating For quickness and response before this year 2015 - I would give them a 2. But for these past few months, I would rate them a 6 as it seems they are doing some quality improvement and is starting to show. I just placed another $500 claim in on 06/22 - I will let you know how fast that got reimbursed.

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Claim Amount
Over $1000

Labrador Retriever

Age of Pet
Over 8 years

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Posted: 07/09/2015

I would give them a minus 2, Since they have gone from bad to really terrible. They have more excuses for not paying or charging you more than one deductibles for the same condition! If you have a pet that doesn't have pre-existing conditions go somewhere else! I found EMBRACE FOR MY NEW DOG AND THEY ARE A TEN!!!!!!!!!!!!!!!! I WOULDN'T RECOMMEND 24 PETWATCH TO MY WORST ENEMIES, THEY BLOCK PAYING, DRAG OUT PAYING FOREVER TILL YOU GET SO DISGUSTED YOU GIVE UP! Don't waste your time and money on 24 petwatch