I HAVE THE HIGHEST REGARD FOR PETS BEST. Claims are paid promptly and as expected. Pets Best has seen my German Shepherds through cruciate ligament surgeries, post operative paralysis and MRI, physical therapy, toe amputation, removal of half a thyroid and bladder stones as well as the latest problem, pyoderma. I would not be without pet insurance and (given experience with another pet insurer) I would only trust Pets Best to provide it. I stop complete strangers with dogs to tell them about Pets Best. With help of Pets Best, my dogs have had quality lives as long as 13.5 yo, very old for a GSD!