Unusually slow

Out of 10

Prior claims were settled quickly. This clam was a filed in mid March, after numerous phone calls & faxeds, it was settled in mid June!

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Irritable bowel disease
Claim Amount
$100 - $500

Saint Bernard

Age of Pet
1 - 8

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Posted: 06/29/2015

Lee, I'm so sorry for your poor experience. Without knowing the details, it sounds like we had trouble getting all the medical information we needed to make the decision. Having said that, we are working on a enhancing the current process to be much faster at gathering the information so this won't happen again. I'd be happy to look into this further if you would like. You can contact me by replying to any of the emails you get from Embrace and I'll get a copy.
Sincerely, Laura