Unusually slow

4
Out of 10

Prior claims were settled quickly. This clam was a filed in mid March, after numerous phone calls & faxeds, it was settled in mid June!

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Injury/illness
Irritable bowel disease
Claim Amount
$100 - $500
Breed

Saint Bernard

Age of Pet
1 - 8

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Posted: 06/29/2015
By: Laura Bennett,…

Lee, I'm so sorry for your poor experience. Without knowing the details, it sounds like we had trouble getting all the medical information we needed to make the decision. Having said that, we are working on a enhancing the current process to be much faster at gathering the information so this won't happen again. I'd be happy to look into this further if you would like. You can contact me by replying to any of the emails you get from Embrace and I'll get a copy.
Sincerely, Laura