Changes in coverage more exclusions higher premium

Out of 10

My dog just turned 6. He has had this insurance since he was 6 months old. They just sent me the renewal forms and have renamed all the plans. The exclusions have increased and the premium has increased.
Even user the current coverage they reimbursed me less than in previous years. In the past they have done well to process my claims and I thought they were doing a good job.

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Heartworm medication & tests
Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 08/11/2015
By: John Wycoff

Kathy, I am sorry you are displeased with your latest renewal. We did recently change the structure of our plans but this was done to give our policyholders greater flexibility. You can now select your coverage levels, deductible and wellness benefits to fit your needs and budget. Please give us a call and one of our pet insurance specialists can review your policy with you. If you are still unable to find a customization that suits you, ask if a supervisor can review your case.
Thank you greatly for being a long term customer!