My dog has 3 chronic conditions that are covered by his PetPlan policy. These conditions include GI, joint, and immune issues. PetPlan covers vet visits, maintenance meds, alternative treatments, diagnostics, etc. He has had these conditions for several years now and I submit multiple claims monthly. PetPlan has never denied a single claim on any of these conditions. Their customer service staff is always extremely helpful, personable, and very friendly. I heard a lot of positives and negatives about pet insurance in general, but it has been one of the best decisions I made for myself and my dog. I would (and do) recommend PetPlan to anyone who is interested in getting pet insurance.