We were very concerned when we had to file a claim with Petplan Insurance regarding the sickness of our 3 year old Sphynx cat. This was just the first year we had the insurance. We did not know to what extent they would pay or how long it would take. As the sickness prolonged, the expenses mounted. We took her from our regular vet to an emergency veterinary hospital. The final diagnosis was Inflammatory Bowel Disease. We submitted two claims (one for each vet office). Each claim was approved within two weeks of filing. The vet bills amounted to close to $5000. Petplan approved the whole reimbursement according to our policy. We couldn't be happier and our cat is doing just fine.